The objective of this committee is to help Communication Service Providers avoid churn & create revenue opportunities through the provision of enhanced user experience.

While more and more households have access to full-fibre network, it becomes crucial to avoid home connectivity becoming a bottle neck and that the new gigabit services can efficiently reach end user devices without degradation of speed or performance.

The In-Home Broadband Excellence committee addresses the following questions:

  • how to provide, manage and monitor ‘Quality of Experience’ for the end-user
  • how to monetise value-added services and reduce costs
  • how to leverage standards and provide pointers to industry fora

You can expect multiple initiatives from this dynamic group, such as the In-Home Broadband Excellence Guide, available for every member of the FTTH Council Europe and sold to non-members at a price of €36 inc. VAT* una tantum, intended to help Communication Service Providers understand the topic of ‘In-home Broadband Excellence’ and optimize their business strategies to reap the benefits of fibre-based connectivity delivered to end-users' premises.

The In-Home Broadband Excellence committee is also very much engaged in the organisation of workshops at the annual FTTH Conference, as well webinars and other communications.

 

*This price includes 21% VAT applicable in Belgium. If you are purchasing on behalf of a company based outside of Belgium you will not be required to pay VAT. For all UK and EC Member state registered companies please have your VAT number to include when purchasing

 

 

Suzanne Tracy

Applying for a Board of Directors position

 

First and Last Name:  Suzanne Tracy

Company Name: SIRO

Current position: CTO 

Company Type: Telecom Network Operator


Biography:

Suzanne established and leads the Technology function in SIRO, a joint venture between Vodafone Ireland and ESB (the Irish state-owned electrical utility) which is delivering FTTH to Irish homes and businesses over the electrical network. Suzanne is responsible for the selection, design and delivery of the SIRO infrastructure rollout across network & IT including the in-home installation for end-users. Having started her career as a process engineer in pharmaceuticals Suzanne has 25 years’ experience in Technology & Engineering mainly with Vodafone Group Technology across a number of markets in Europe. Suzanne is a member of the FTTH Council board and also a board member of Vodafone Group Services Ireland Limited.

Position statement:

I have participated in FTTH conferences since 2019, initially as a panellist on the CTO panel and more recently as the moderator of the CTO panel. I have acted as sponsor to both the In Home Customer Experience committee and the DE&I committee. I have attended a number of GA's where I actively participated in all discussions, sharing my experience and learnings.

Your past role(s) and activities in the FTTH Council Europe:

I have extensive experience of FTTH Council Europe, having served on the board for the last 2 years. I have thoroughly enjoyed this opportunity, seeing the great work the FTTH Council Europe team do to champion the adoption of Fibre in every market in Europe and also learning from peers, all the time gaining better insights to our industry.  As a CTO in an operating company, I have very valuable and unique perspective to share with other FTTH council members and the broader industry.  As CTO I consume both Active & Passive equipment, select software & mapping tools that support the fibre rollout and define and deploy the IT OSS/BSS stack required to run a successful Open Access FTTH Network.  I want to grow and share my experience to ensure FTTH customers continue to get best in class service delivery and fibre speeds.   I look forward to serving on the FTTH Council Europe board for the next 2 years and thank you for your vote.

I continue to have the same passion for FTTH customer experience and copper switch off as I did when I first joined the Council Board, see video attached from June 2022.

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