The FTTH Council Europe has seven active Committees and a Working Group, covering a wide range of fibre-related topics and industry priorities. The Committees and Working Group of the FTTH Council Europe are instrumental in driving the organization’s mission to advance FTTH technology across the continent. By harnessing expertise, shaping policy, strategizing market development, and promoting collaboration, these groups ensure that the Council remains a leading force in the telecommunications industry. Their strategic importance cannot be overstated, as they lay the foundation for a connected, digital Europe where high-speed internet access is a reality for all.

By mean of this series of interviews with Committee and Working Group Chairs, the FTTH Council Europe aims at fostering a sense of community and collaboration among its Members. Committees and Working Group provide a platform for networking, knowledge sharing, and collaborative problem-solving. This collective effort not only accelerates innovation but also builds a robust support system for member organizations, enhancing their capabilities and competitiveness in the market. This is way the efforts and engagement of their individual members deserve the spotlight.

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Calix Shared 5 Tips to Build Broadband Customer Loyalty and Boost Your NPS

According to a study from Omdia and Calix, almost 50 percent of BSPs use customer-focused metrics like Net Promoter Score (NPS) and customer satisfaction (CSAT) scores to gain insight on subscriber happiness. But getting this baseline is just the start of the journey. Ensuring subscriber happiness builds long-term loyalty and therefore should be your top priority. And for good reason - According to Bain & Company, B2B loyalty leaders tend to grow four to eight percentage points above their market’s annual growth.  Read more here.

 

 

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