The FTTH Council Europe has seven active Committees and a Working Group, covering a wide range of fibre-related topics and industry priorities. The Committees and Working Group of the FTTH Council Europe are instrumental in driving the organization’s mission to advance FTTH technology across the continent. By harnessing expertise, shaping policy, strategizing market development, and promoting collaboration, these groups ensure that the Council remains a leading force in the telecommunications industry. Their strategic importance cannot be overstated, as they lay the foundation for a connected, digital Europe where high-speed internet access is a reality for all.

By mean of this series of interviews with Committee and Working Group Chairs, the FTTH Council Europe aims at fostering a sense of community and collaboration among its Members. Committees and Working Group provide a platform for networking, knowledge sharing, and collaborative problem-solving. This collective effort not only accelerates innovation but also builds a robust support system for member organizations, enhancing their capabilities and competitiveness in the market. This is way the efforts and engagement of their individual members deserve the spotlight.

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Calix provides insights on how customer experience can increase altnet FTTP subscriber take-up

Calix recently commissioned a research paper by Omdia in which explored what UK subscribers are truly looking for and the actions altnets need to start taking today to drive subscriber uptake and loyalty.   By pivoting to a focus on customer service and subscriber experience, altnets can utilise cloud-based analytics tools to monitor the quality of experience before it becomes a problem. This allows altnets to arm their customer service reps with visibility on network performance, all the way to the device itself.  Read the full report here.

 

 

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