In December 2019, the European Commission presented the European Green Deal with the ambition of making Europe the first climate-neutral continent by 2050, boosting the economy, improving people's health and quality of life, caring for nature, and leaving no one behind.

Digitalisation will be at the core of this ambitious program and fibre is key to align the digital and sustainability agendas. As the most sustainable telecommunication infrastructure technology, full-fibre is a prerequisite to achieving the European Green Deal and making the European Union’s economy more sustainable.

The need to work collectively towards a more sustainable society has become a strategic objective of policy makers and the vast majority of private organisations alike. With this context in mind, the sustainability Working Group of the FTTH Council Europe has been created with two key objectives:

  • Promote full fibre as the most sustainable access network technology and enabler of multiple applications which can contribute to reducing the carbon footprint of our activities. Remote working and learning being the most obvious examples.
  • Support all stakeholders of the Fibre to the Home value chain in their efforts to make their respective activities more carbon neutral.

Insights from the Committee

 

 

Calix Shared 5 Tips to Build Broadband Customer Loyalty and Boost Your NPS

According to a study from Omdia and Calix, almost 50 percent of BSPs use customer-focused metrics like Net Promoter Score (NPS) and customer satisfaction (CSAT) scores to gain insight on subscriber happiness. But getting this baseline is just the start of the journey. Ensuring subscriber happiness builds long-term loyalty and therefore should be your top priority. And for good reason - According to Bain & Company, B2B loyalty leaders tend to grow four to eight percentage points above their market’s annual growth.  Read more here.

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